Refund policy
Return & Refund Policy
Thank you for shopping at g29fashion.com. If, for any reason, you are not completely satisfied with your purchase, we invite you to review our Return & Refund Policy below.
1. 7-Day Return Policy
We offer a 7-day return policy.
You may request a return within *7 days of receiving your order*, without giving any reason, provided that the product meets all the return eligibility conditions mentioned below.
For approved returns, *return shipping charges must be borne by the customer*. After your return request is approved, our customer support team will provide you with the required return shipping details and instructions.
2. Conditions for Returns
To be eligible for a return:
- The return request must be raised within 7 days of delivery.
- The product must be completely unused, unworn and undamaged.
- The product must be returned in its original packaging.
- All original tags, certificates (if applicable), and invoice must be included.
- The product must be in its original and resalable condition.
We reserve the right to refuse a return if the product does not meet the above conditions.
3. Non-Returnable Items
The following products cannot be returned or exchanged:
- Products that have been used, worn, washed, damaged or altered by the customer.
- Products returned without original tags or packaging.
- Items marked as *“Clearance” or “Final Sale.”*
4. How to Return a Product
To initiate a return, please log into your account, go to *My Orders*, and submit a return request, or contact our customer support team directly.
Once your return request is approved, our team will provide you with the *return shipping details and necessary instructions*.
The customer must arrange and ship the product to the provided return address using their preferred courier service. Return shipping charges must be borne by the customer.
Please retain your courier receipt and tracking details until your return has been successfully processed.
Please do not ship any product back to us before receiving return approval and the required return shipping details from our customer support team.
5. Refund Process
Once we receive the returned product, our Quality Assurance team will inspect it to ensure that it meets our return conditions.
If the returned product passes our quality inspection, the eligible refund will be processed to the *original payment method within 7 business days*.
If the returned product does not meet our return conditions, the refund may be rejected and the product may be shipped back to the customer.
Partial COD Orders
For orders placed using *Partial Cash on Delivery (Partial COD), the *₹59 Partial COD fee is non-refundable**.
In the event of a return and approved refund, the *₹59 Partial COD fee will be deducted from the refundable amount*, and the remaining eligible amount will be refunded according to this policy.
6. Exchanges, Replacements & Defective Items
If you receive a *damaged, defective or incorrect product, please contact us within **48 hours of delivery*.
You must provide:
- A clear unboxing video showing the package from the time it is opened.
- Clear photographs of the product and the defect, damage or incorrect item.
- Your order details.
After verification and approval, we will arrange an appropriate replacement or refund.
For approved defective, damaged or incorrect products, our customer support team will provide you with the necessary return or replacement instructions.
For size or style exchanges, if applicable, the customer will be responsible for the applicable shipping and handling charges. The exact charges and instructions will be communicated by our customer support team.
Approved exchanges and replacements will generally be completed within 7 business days, subject to product availability and courier timelines.
7. Important Note
Please *do not ship any product back to us without first receiving return approval and the required return shipping details from our customer support team*.
Returns sent without prior approval may not be accepted.
8. Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
Phone: +91 99749 91749
Email: support@g29fashion.com